It varies on the hotel and the customer service. A hotel with horrible service is maybe going to get a one star rating. However, a hotel that has good customer service and a nice atmosphere is going to get a higher rating.
What do star ratings mean?
Hotels and Resorts are rated on a scale of 1-5 stars, with one being Economy and five being Exceptional.
Who assigns these ratings? Unfortunately, no specific company. Hotel ratings are like movie or restaurant ratings – a matter of judgement based on commonly agreed-on standards like comfortable beds, safe parking and customer service. The travel industry has simply settled into using the five-star system to rank these establishments.
Five Star: Exceptional
Five-star hotels are characterized by the best in luxury, service, location, fine dining with exquisite menus and often-famous chefs, and exceptional convenience and comfort. They achieve excellence in every facet of hospitality and are known for their superb craftsmanship in architecture, landscaping, interior design, and exquisite taste. This elegant ambience carries throughout the rooms, lobbies, facilities, and outer grounds. The highest quality linens, bedding, flooring, and amenities are used. Expect high-speed internet access, CD/DVD sound systems (mostly but not always), and 24-hour room service, along with gourmet dining, butler service in some hotels, and original wall art, flowers, and elegant room decor. Generally offered are special guest access to golf courses, luxury spa services on site, the latest in fitness centre and gym facilities, tennis courts, and several multiple-purpose pools, concierge services and complete hotel services. These hotels may be larger (most commonly the case) or smaller for certain intimate luxury properties. Excellent business centres and meeting facilities are usually present in the larger properties. Landscaping and grounds are elegantly designed and meticulously groomed.
Four Star: Superior
Four-star hotels are very upscale accommodations, offering excellent restaurants, fine dining, bars, lounges, and complete room service. High-quality construction, very personalized service, contemporary furnishings, valet parking, and many other major hotel services are available. Concierge services, fitness centres and spas, and high quality linens, bedding, flooring, and amenities are used. There are usually several spacious and well-maintained pools. Excellent service and careful attention to details also typify a four-star hotel. These hotels may also have business relationships with golf courses and other recreation sites, resulting in special rates for guests. Excellent business centres and meeting facilities are usually present. Comfort and convenience of guests are the staff’s prime concern. Landscaping and grounds are beautifully groomed and well laid-out.
Three Star: First Class
Three-star hotels are markedly upgraded to include more spacious guest rooms with quality amenities, good dining service on-site, usually a pool and fitness center, well-laid out lobbies, and variable room service. These first-class mid-scale properties offer other amenities such as valet parking and on-site medical services are typically available. Meeting and conference facilities for business groups or family reunions are sometimes available in three-star resorts. Usually the grounds are well manicured and aesthetically pleasing.
Two Star: Value
Two-star hotels also are identified by basic and clean accommodations, with some business services (typically without meeting rooms), bellhop service, and fairly complete fitness and recreation facilities. In-hotel restaurants have limited menus and typically consist of continental breakfast service. Small to medium size properties are the norm, with convenient proximity to medium-priced attractions. Rooms have comfortable accommodations and typically include telephones, TV, and a few other basic amenities; room service and baggage service are usually not included. Basic landscaping and grounds care.
One Star: Economy
One-star hotels are characterized by basic, clean, and simple accommodations, usually a budget-traveler’s basic needs. Rooms are generally small and amenities are more needs driven than wants-based. Most will not have on-site restaurants, may not have a private bathroom, an in-room telephone, or other amenities. Limited hours may apply to public access and guest reception. Hotel locations may be near affordable attractions, public transportation, and major streets or population centres, usually within walking distance of good restaurants.
So now you know for the next time you stay at a Hotel the star rating indicates the type of service you can expect.